PRIVACY POLICY Privacy policy

1. When we request you to provide personal information (source of personal information)

The Hotel acquires personal information mainly through the following means. Please note that the personal information provided by customers is necessary to provide various services to customers. If such information is not provided, customers may not be able to use the services.

• Accommodation registration card to be submitted by the customer
• Wedding and banquet application form
• Application form for using auxiliary facilities
• Membership program application form
• Records of visits to and phone calls made to this hotel group.
• Booking information via the website

2. Personal information acquired and its purpose of use

The Hotel will use personal information acquired from customers for the purposes set out in the table below.

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Furthermore, if you are receiving services through this hotel's website, the information in the table below will also be used in accordance with the purpose of use.

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3. Provision of your personal data to third parties

This hotel will not provide your personal data to third parties except in the following cases: - If the customer consents - When required by law (e.g., requests from judicial or administrative bodies) - Providing encrypted (hashed) email addresses, etc., to advertising providers (e.g., Google) for the purpose of optimizing ad delivery and measuring effectiveness. Furthermore, when we outsource the handling of personal data to a third party, we will instruct the contractor to manage the data appropriately and will provide proper supervision.

4. Basis for processing your personal information

The Hotel processes your personal information on one or more of the following grounds:

• You have consented to the processing of your personal data for one or more specific purposes set out in Section 2.
• The handling of personal data is necessary for the performance of a contract concluded between the customer and the Hotel, or the handling of personal data is necessary to carry out procedures at the request of the customer prior to the conclusion of a contract
• The processing of personal data is necessary to comply with the Hotel's legal obligations
• The processing of personal data is necessary to protect the vital interests of the customer or a third party.
• The processing of personal data is permitted in the performance of tasks carried out in the public interest or in the exercise of official authority vested in the Hotel.
• The processing of personal data is necessary for the legitimate interests (listed below) pursued by the Hotel or a third party (except in cases where your fundamental rights and freedoms take precedence).
  • aTo operate the Hotel's business
  • bTo improve the Hotel's services and develop new services
  • cResearch and analysis of the hotel's customer usage
  • dEnsuring the safety of guests and Hotel employees
  • eDirect marketing to customers
  • fLegal or insurance claims by the Hotel or a third party
  • gPromotion of important public interests by the Hotel or a third party
  • hProviding information to public authorities about criminal activity or threats to public safety

Furthermore, in order to provide our services to our guests, this hotel will process personal information of guests obtained within the EE (European Economic Zone) after transferring it from the EE to Japan, in accordance with Article 49(1)(b) of the GDPR.

5. Retention and deletion of your personal information

The Hotel will retain personal information of customers managed by the Hotel only for the period necessary to achieve the purpose of use, and will erase personal information within a reasonable period of time after the retention period has expired.

6. Your rights

You have the following rights if certain conditions permitted by laws and regulations are met. Please see Section 9 for information on how to exercise these rights or contact the Hotel.

• You have the right to request an explanation of the information the Hotel holds about you and how it uses it.
• You have the right to receive a copy of your personal data held by the Hotel; however, a fee will be charged separately by the Hotel to receive such data.
• You have the right to obtain the Hotel to correct any inaccurate personal data held by the Hotel.
• Customers may request the Hotel to delete their personal data managed by the Hotel, and the Hotel will delete the personal data in accordance with the customer's request. However, the Hotel may retain the customer's personal data in certain cases permitted by law, etc.
• You have the right to receive your personal data and to have them transmitted to another controller.
• You have the right to object to the handling of your personal data. Even if an objection is filed, the Hotel may continue to process your personal data to the extent permitted by law.
• You have the right to request the restriction of processing of your personal data and, in particular, to object to processing for direct marketing purposes.
• You may lodge a complaint with a supervisory authority.
• You may withdraw any consent you have given to the Hotel regarding the handling of your personal data.

7. Safety control measures for personal data

The Hotel adopts the highest standards of information security to protect your privacy and the confidentiality of your personal data.
The Hotel limits access to your personal data to authorised employees or agents only.
In addition, the service providers used by the hotel are bound by strict confidentiality obligations.
The Hotel takes physical, electronic and procedural precautions to prevent the loss, misuse, damage, alteration, unauthorized access, leakage, etc. of your personal data.
Other features of our information security program include:

• Use of specialized technology such as firewalls
• Testing the security and operability of Internet-based products and services before they are put into use, and constantly reviewing publicly known technology vulnerabilities.
• Conducting internal and external audits of its websites and internet-based services
• Monitor the system infrastructure and strive to discover vulnerabilities and areas at risk of unauthorized intrusion from outside.
• Controlling access to various websites and systems by verifying identity and authority
• Train employees and keep security practices up to date to address new risks and technological developments

8. About this Policy

This policy may be changed to reflect how this hotel actually collects and uses your personal information.
The revised policy will become effective as soon as it is posted on this hotel's website. Please note that this policy was last revised on March 23, 2026.

9. Contact Us

Guests may request disclosure of their personal data held by this hotel. To prevent the disclosure of your personal data to anyone other than yourself, you will be required to submit identification documents when making such a request. Such disclosure requests will be processed in accordance with applicable laws and regulations.
We will handle requests from customers to correct, add to, or delete the content of their personal data held by us, or to suspend its use, erase it, or stop providing it to third parties, based on laws and regulations, in the same manner.
If you wish to request disclosure or correction of your personal data held by the hotel, or if you require detailed information regarding this hotel's privacy policy and personal information protection, please contact the customer service center listed below. (If you wish to request disclosure or correction of your personal data, please download the application form from the website and submit it by mail to the address below.)
Please note that you may be required to bear the actual costs associated with the disclosure procedures for your personal data.