At Kobe Meriken Park Oriental Hotel, we recognize the importance of information that can identify individual customers, and we are committed to protecting their privacy.
Kobe Meriken Park Oriental Hotel(hereinafter referred to as the Hotel) and the Hotel Group (comprising Hilton Narita, International Garden Hotel Narita, Oriental Hotel Tokyo Bay, Holiday Inn Osaka Namba, Namba Oriental Hotel, Oriental Hotel Hiroshima, Oriental Hotel Fukuoka Hakata Station, Oriental Hotel Okinawa Resort & Spa, Hotel Oriental Express Osaka Shinsaibashi, Hilton Tokyo Odaiba, etc., hotels operated by Hotel Management Japan Co., Ltd. (hereinafter referred to as HMJ Co., Ltd.) and its subsidiaries, hereinafter referred to as Group Hotels), as well as HMJ Co., Ltd. and its subsidiaries Narita Kosuge Operations Co., Ltd., Narita Yoshikura Operations Co., Ltd., O.W. Hotel Operations Co., Ltd., Hotel Centraza Co., Ltd., Lagoon Resort Nago Co., Ltd., Hotel Oriental Express Co., Ltd. and Tokyo Humania Enterprise Co., Ltd., recognize the importance of personal information and will protect and disclose personal information in accordance with the Personal Information Protection Act and other applicable laws, regulations, applicable guidelines, etc., as well as the EU General Data Protection Regulation (EU) 2020. We comply with the Laws and Regulations (hereinafter, "Laws, etc.") and strive to protect privacy. In the course of providing various services, the Hotel may obtain information about individual customers, as well as personal information about persons related to corporate or organizational customers. The acquisition of such personal information is important in order to provide our customers with the highest level of service, but at the same time, we are deeply aware that there is an expectation that such personal information will be handled appropriately. This policy describes what kind of personal information the Hotel may collect, the purpose for which the Hotel may use the personal information, with which third parties the Hotel may share personal data, and what safety management measures the Hotel has taken to protect personal data.
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1. When we request you to provide personal information (source of personal information)
The Hotel acquires personal information mainly through the following means. Please note that the personal information provided by customers is necessary to provide various services to customers. If such information is not provided, customers may not be able to use the services.
- Accommodation registration card to be submitted by the customer
- Wedding and banquet application form
- Application form for using auxiliary facilities
- Membership program application form
- Records of visits to the hotel and phone calls to the hotel
- Booking information via the website
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2. Personal information acquired and its purpose of use
The Hotel will use personal information acquired from customers for the purposes set out in the table below.
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Personal information acquired from customers and its purpose of use personal information purpose of use Name, address, telephone number, email address and other contact information - To contact customers by mail, telephone, e-mail, facsimile, etc. in relation to their use of the Hotel
- To provide you with information about products and services offered by the Hotel or Group Hotels
- For the purpose of promoting the Hotel's internal business, such as managing usage status (including provision to third parties with the consent provided for in paragraph 3, and provision in connection with outsourcing)
- To promote business between group hotels or among all group hotels
- To conduct analysis to improve the services and products of the Hotel or Group Hotels
- To provide information about the services and products of this hotel or group hotels
- Other purposes similar to or closely related to the above purposes
Attribute information such as age, date of birth, gender, occupation, position, title and responsibilities Information such as your usage history and hobbies In addition, if you are receiving services through the Hotel's website, the information in the table below will also be shared within the Hotel Group and used for that purpose.
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Regarding personal information of customers who use services provided through this hotel's website and the purpose of its use personal information purpose of use Your cookies
(This refers to a small text file that temporarily assigns information specified on a website to your computer via your web browser.)- To ensure security
- To facilitate your use of the website
Your access log (e.g. which pages of the Hotel's website you accessed, how frequently you accessed them, etc.) - To analyze the usage of our hotel's services by customers, as well as the value and performance of our hotel
- To display paid and targeted advertising on your device
- To improve our services and website usability
Even if your relationship with the Hotel ends, such as when you withdraw from the Hotel's membership program, the Hotel will handle your personal information in accordance with this policy as long as it retains your personal information, in accordance with the provisions of paragraph 5. Additionally, the Hotel strives to ensure that the personal data it holds is accurate and up-to-date; however, please notify us promptly of any changes to your personal information.
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3. Provision of your personal data to third parties
The Hotel will not provide your personal data to third parties outside the Hotel Group unless you have given your consent. If the Hotel entrusts the handling of your personal data to a third party outside the Hotel Group to the extent necessary to achieve the purpose of use, the Hotel will instruct the entrusted party to manage the data appropriately and provide proper supervision.
However, the Hotel may provide your personal data to third parties in order to cooperate with legally-based requests for disclosure from those with legitimate authority in judicial or administrative agencies, or when permitted by other laws and regulations. -
4. Basis for processing your personal information
The Hotel processes your personal information on one or more of the following grounds:
- You have consented to the processing of your personal data for one or more specific purposes set out in Section 2.
- The handling of personal data is necessary for the performance of a contract concluded between the customer and the Hotel, or the handling of personal data is necessary to carry out procedures at the request of the customer prior to the conclusion of a contract
- The processing of personal data is necessary to comply with the Hotel's legal obligations
- The processing of personal data is necessary to protect the vital interests of the customer or a third party.
- The processing of personal data is permitted in the performance of tasks carried out in the public interest or in the exercise of official authority vested in the Hotel.
- The processing of personal data is necessary for the legitimate interests (listed below) pursued by the Hotel or a third party (except in cases where your fundamental rights and freedoms take precedence).
- aTo operate the Hotel's business
- bTo improve the Hotel's services and develop new services
- cResearch and analysis of the hotel's customer usage
- dEnsuring the safety of guests and Hotel employees
- eDirect marketing to customers
- fLegal or insurance claims by the Hotel or a third party
- gPromotion of important public interests by the Hotel or a third party
- hProviding information to public authorities about criminal activity or threats to public safety
Furthermore, as this is necessary for the Hotel to provide various services to its customers, in accordance with Article 49, Paragraph 1(b) of the GDPR, the Hotel will transfer the personal information of customers acquired within the EEA from the EEA to Japan and process it there.
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5. Retention and deletion of your personal information
The Hotel will retain personal information of customers managed by the Hotel only for the period necessary to achieve the purpose of use, and will erase personal information within a reasonable period of time after the retention period has expired.
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6. Your rights
You have the following rights if certain conditions permitted by laws and regulations are met. Please see Section 9 for information on how to exercise these rights or contact the Hotel.
- You have the right to request an explanation of the information the Hotel holds about you and how it uses it.
- You have the right to receive a copy of your personal data held by the Hotel; however, a fee will be charged separately by the Hotel to receive such data.
- You have the right to obtain the Hotel to correct any inaccurate personal data held by the Hotel.
- Customers may request the Hotel to delete their personal data managed by the Hotel, and the Hotel will delete the personal data in accordance with the customer's request. However, the Hotel may retain the customer's personal data in certain cases permitted by law, etc.
- You have the right to receive your personal data and to have them transmitted to another controller.
- You have the right to object to the handling of your personal data. Even if an objection is filed, the Hotel may continue to process your personal data to the extent permitted by law.
- You have the right to request the restriction of processing of your personal data and, in particular, to object to processing for direct marketing purposes.
- You may lodge a complaint with a supervisory authority.
- You may withdraw any consent you have given to the Hotel regarding the handling of your personal data.
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7. Safety control measures for personal data
The Hotel adopts the highest standards of information security to protect your privacy and the confidentiality of your personal data.
The Hotel limits access to your personal data to authorised employees or agents only.
In addition, the service providers used by the hotel are bound by strict confidentiality obligations.
The Hotel takes physical, electronic and procedural precautions to prevent the loss, misuse, damage, alteration, unauthorized access, leakage, etc. of your personal data.
Other features of our information security program include:- Use of specialized technology such as firewalls
- Testing the security and operability of Internet-based products and services before they are put into use, and constantly reviewing publicly known technology vulnerabilities.
- Conducting internal and external audits of its websites and internet-based services
- Monitor the system infrastructure and strive to discover vulnerabilities and areas at risk of unauthorized intrusion from outside.
- Controlling access to various websites and systems by verifying identity and authority
- Train employees and keep security practices up to date to address new risks and technological developments
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8. About this Policy
This policy may be subject to change in accordance with how the Hotel collects, shares and uses your personal information.
The revised policy will be effective when it is posted on the Hotel's website. This policy was last revised on June 8, 2021.
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9. Contact Us
Customers may request disclosure of personal data held by the Hotel. When requesting disclosure, you will be required to submit identification documents to prevent your personal data from being leaked to anyone other than you. Such requests for disclosure will be processed in accordance with laws and regulations.
We will also handle requests made by customers based on laws and regulations to correct, add to or delete the content of their retained personal data, or to suspend the use, deletion or suspension of provision to a third party, in the same manner.
If you would like to request the disclosure or correction of your retained personal data, or if you require more information about the Hotel's privacy policy or personal information protection, please contact the customer service desk listed below. (When requesting the disclosure or correction of retained personal data, please read the "Procedure for Disclosure, etc. of Retained Personal Data", download the "Application Form" format from the web, and submit it by mail to the desk listed below.)
Please also note that you may be required to cover the actual costs associated with the procedures for disclosing your retained personal data.[Customer consultation desk for personal information protection] Kobe Meriken Park Oriental Hotel Personal Information Management Officer
5-6 Hatobacho, Chuo-ku, Kobe City, Hyogo Prefecture, 650-0042【telephone number】 TEL: +81-78-325-8111
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